Securus Technologies, the leading provider of inmate communications services, has had the last laugh in the face of its most vocal critics. It has made it to the final round of the 2017 Stevie Awards for business excellence. This represents quite a feat, as the company was competing with thousands of other entrants for the prestigious honor.
Despite receiving negative attention from some groups of partisan critics, Securus has continued to rely on its core philosophies of providing excellence through innovation, compassion and top-rate service.
The critics were wrong all along
Securus operates in an industry which is naturally controversial. Unfortunately, the nature of Securus’ business is that its customers are, quite literally, a captive audience. Some critics have used this unusual and unavoidable feature of Securus’ operations to draw non-sequiturs or use fallacious reasoning. In truth, Securus views the fact that its customers are prisoners as even more reason to adhere to the absolute highest standards of ethics and moral conduct. The critics have often been wildly off-base in accusing Securus of untoward practices.
One specific claim that opposition groups have made is that Securus video visitation, while everyone admits its utility in the context of prisons, has given local jail administrators the excuse they were looking for to arbitrarily ax in-person visitations. The critics claim that this is a violation of inmates’ basic human rights.
These claims are specious on multiple fronts. But the most important thing to address is that, yes, some jails have replaced in-person visitation with video visitation. But that has made those institutions far safer. Additionally, video visitation often provides a much more pleasant experience than talking behind a bullet-proof Plexiglas window over an antiquated hand set.
The truth is that Securus has continued to develop and roll out blockbuster technology that adds value to the lives of both inmates and staff alike.